Strategy Formation and Organization Design

Work Flow Design



Work Flow Design, more recently termed  Business Process Reengineering, is a complete renovation of the processes people use to achieve results. The premise is to link the outcomes people produce not the activities they perform, in a chain through the organization. Each outcome must link seamlessly to the next operation in the sequence.

The process begins with identification of external and internal customer requirements and the sequence of events necessary to produce them. The events are organized to meet the external customer requirements. Work activity within each event is organized to meet the requirements of the next event—the internal customer. The objective is to streamline the flow of service or product through the sequence and eliminate unnecessary work.  Effective workflow design allows people to work smarter, without requiring them to work harder.

The Work Flow Design process will enable you to:

·        Specify outcomes based on customer requirements

·        Design work–flow(s) around desired outcomes

·        Combine tasks into meaningful work units

·        Create process–based teams

·        Create information systems to coordinate workflows

·        Establish measurements to monitor outcomes

·        Decentralize work–related information

·        Build process controls directly into workflows

·        Localize decision making.


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Last modified: October 19, 2000